Reimagine Prime L.L.C.’s shipping policy requires up to two weeks for delivery. The two week shipping fulfillment policy allows the company to have the item uniquely made to best suit the standards of the customer. If for any unforeseen circumstances, customers will be notified if there will be delays with their delivery.
Thank you for purchasing your products at Reimagine Prime.com.
In order to be eligible for a refund, you have to return the product within 5 calendar days of receiving your purchase. The product must be in the same condition that you received it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 5 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.